Refund policy

We have a 30-day return policy, which is applicable to the original purchaser of a Teami Down Under product only. This means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at gorgeous@teamidownunder.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you would like to request a return because you are not fully satisfied or the product is delivered in a damaged condition, Teami Down Under may accept returns or exchanges of the product purchased directly from Teami Down Under through www.teamidownunder.com only when all of the following conditions are satisfied:

• The product must be received by Teami Down Under within 30 days of purchase; no returns will be accepted after this time period;
• The original purchaser must provide the receipt or invoice as received when the order was placed directly from Teami Down Under; and,
• To be eligible for a return, the product must be unopened, unused, and in its original packaging.
• Please inspect your order upon reception and if the item is defective, damaged or if you receive the wrong item, we require a picture of the product at the time of delivery, so that we can evaluate the issue.
• Teami Down Under does not promise or guarantee any specific result or effect from using our products. Teami Down Under shall be obligated to ensure the product is safe and meets satisfactory conditions up until the point of delivery. Dissatisfaction with the results of the product will not be grounds for a refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at gorgeous@teamidownunder.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

Resale Policy

In an effort to protect our brand and our customers, we do not authorize or support the reselling of our products anywhere, including but not limited to on websites like eBay, Amazon or any other marketplace, unless the products are purchased by a Teami-approved authorized reseller. We are committed to providing our customers with the highest quality products, and to protect our customers we strictly enforce this policy to prevent counterfeit, altered, or expired products from being sold by unauthorized resellers. By purchasing our products from teamidownunder.com or through an authorized Teami reseller, you are agreeing to our terms and conditions, including this policy. We will actively take legal action against violators.

Coupon Code Regulations and Restrictions

Only one coupon may be used per purchase and cannot be combined with any other deal. Sales, Flash Sales and Coupons that have expired cannot be applied after the expiration date. Any refunds will be refunded with the amount purchased at the time of purchase. If a coupon was used at the time of purchase and the order is refunded, the amount will reflect the purchase including the coupon used.
Coupons cannot be applied retroactively to orders. Once an order has been placed, whether using a coupon or not, no coupon can be applied to that order. Coupons cannot be switched out or replaced retroactively on orders already placed.
If returning items for a refund that were purchased using a coupon code, the price of the order at the time of purchase is what will be refunded, provided they meet our Terms & Conditions on Returns*.